How to Migrate Your OKX Account When Email or Phone Number Is Already Registered

If you encounter a situation where your email or phone number is already registered to another OKX account, you can easily migrate it to your current account. Follow this step-by-step guide to complete the process securely.

Step-by-Step Account Migration Process

For Email Migration:

Log in to Your Primary OKX Account
Open the OKX app and log in using your primary account credentials.
Navigate to Security Settings
Click the profile icon in the top-left corner, then go to:
Personal Profile & Settings → Security Center → Email Verification → Modify Email Address.
Enter Required Details
Fill in the following fields:
- New email address
- Verification code sent to the new email
- Verification code from the original email
- Google Authenticator code
Confirm Migration
Click Confirm → Migrate Account, then follow the prompts to:
- Select Start → Correct → Next
- Review the account closure disclaimer and confirm by clicking Close Account → Yes, Confirm → Complete.

Important Notes:

Primary vs. Duplicate Account: The account you’re logged into is the primary account; the duplicate account (with the email/phone being migrated) will be closed.
Asset Transfer: Before migration, withdraw all assets from the duplicate account to avoid losses.
Eligibility: Only non-KYC verified accounts can be migrated. Post-migration:
- Invitation links/rewards and assets from the duplicate account won’t transfer.
- Email/phone numbers cannot be migrated repeatedly.

👉 Need help with OKX account security? Explore more tips here

Frequently Asked Questions (FAQs)

1. Can I migrate a phone number like an email address?

Yes! The process is identical—replace "email" with "phone number" in the steps above.

2. What happens to my duplicate account after migration?

It’s permanently closed. Ensure you’ve transferred all assets beforehand.

3. Why can’t I migrate a KYC-verified account?

OKX policy restricts migration to prevent identity fraud. Only unverified accounts qualify.

👉 Learn how to secure your OKX account against unauthorized access

4. How long does migration take?

The process is instant once all verification codes are submitted.

5. Can I reuse a migrated phone/email later?

No. OKX prohibits reusing migrated contact details for new accounts.

Key Takeaways

Core Keywords: OKX account migration, email/phone migration, duplicate account closure, KYC restrictions, asset safety.
Action Tip: Always back up assets before initiating migration.