P2P trading on OKX offers a secure and convenient way to buy or sell crypto. However, disputes may arise in certain situations. Here’s how to resolve them effectively.
When Can You File a Dispute?
You can file a dispute in the following scenarios:
Seller Issues:
- The buyer marks the order as "paid," but you haven’t received payment.
- The buyer falsely confirms payment without transferring funds.
Buyer Issues:
- The seller doesn’t release crypto after you’ve made payment.
Post-Transaction Problems:
- Issues arise after order completion (e.g., payment discrepancies).
👉 Learn how OKX protects your P2P trades
How to File a Dispute
Via Mobile App
- Open the canceled order and select Need Help?
- Choose your dispute reason on the Get Help page.
- Click Submit Dispute and follow on-screen instructions.
Via Website
- Navigate to the canceled order and click Need Help?
- Select the dispute reason in the pop-up, then choose Get Help.
- Click Submit Dispute and proceed as directed.
Tracking Your Dispute
- You’ll receive email notifications.
- Check real-time updates under Dispute Details in your order history.
Frequently Asked Questions (FAQ)
How do I contact the buyer/seller?
Use the in-app chat:
- Go to Order (app) or My Orders (web).
- Select the relevant order and click the message icon.
What if the buyer confirms payment but didn’t pay?
- Never release crypto without confirming payment in your bank/wallet.
- Request order cancellation via Need Help? → Submit dispute.
The seller hasn’t released crypto after payment. What now?
- Remind the seller via chat or Remind Seller button.
- No response? File a dispute and upload payment proof.
I accidentally released crypto without payment. Can I recover it?
Yes! File a dispute:
- Open the order and select Need Help?
- Choose the relevant reason and follow instructions.
Can I cancel a dispute?
Yes. Go to the order details page to cancel anytime.
Is there a time limit to file disputes?
Disputes must be filed within 3 days of the transaction.
👉 Explore OKX’s P2P dispute resolution
Key Takeaways
- Always verify payments before releasing crypto.
- Use in-app chat for faster resolutions.
- Disputes are reviewed within 24 hours.
By following these steps, you ensure a smooth P2P trading experience on OKX.
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