What to Do If You Forgot Your OKX (OKEx) Login Password?

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I. What to Do If You Forget Your Login Password?

The login password is the primary credential for accessing your OKX account. Forgetting it can disrupt your trading experience. Here’s how to recover it:

  1. Reset via Mobile or Email:

    • Open the OKX app and navigate to the login page.
    • Tap "Forgot Password" and enter your registered mobile number or email.
    • Verify the security code, then follow the prompts to create a new password.

  2. Complete the Reset:

    • Enter a new password, confirm it, and provide your Google Authenticator code (if enabled).
    • Click "Confirm" to finalize the changes.

👉 Need help with account security? Explore OKX’s safety features

II. How to Change Your Login Password?

  1. Steps to Update:

    • Go to Profile > Security Center > Login Password.
    • Enter your current password, then set a new one.
    • Save the changes securely.

III. Recovering Your Fund Password

The fund password (used for withdrawals) differs from your login password. If forgotten:

  1. Reset via Web/Desktop:

    • Access OKX’s website or desktop client.
    • Navigate to Security Center > Fund Password > "Forgot Password".
    • Follow the instructions to reset.
Note: Resetting triggers a 24-hour withdrawal hold for security.

IV. Modifying Your Fund Password

  1. Update Process:

    • In the app, visit Security Center > Fund Password.
    • Enter your current and new passwords.
    • Confirm the change.
Note: A 24-hour withdrawal restriction applies post-update.

V. Setting Up Google Authenticator

  1. Enhance Security:

    • Navigate to Security Center > Google Authenticator.
    • Download the Google Authenticator app and enter the provided key.
    • Verify via SMS and enter the 6-digit code to complete setup.
Tip: Store your backup key securely to avoid access issues.

VI. Unbinding Google Authenticator

  1. Request Removal:

    • Email [email protected] with the subject: "Unbind Google Authenticator".
    • Attach a copy of your ID and submit a support ticket via the OKX website.

VII. Changing Your Registered Email

  1. Procedure:

    • Email [email protected] with the subject: "Modify Email".
    • Include ID verification and submit a support ticket.

FAQs

Q1: How long does the fund password reset take?
A1: The process is instant, but withdrawals are restricted for 24 hours.

Q2: Can I use OKX without Google Authenticator?
A2: Yes, but it’s highly recommended for added security.

Q3: What if I lose my Google Authenticator backup key?
A3: Contact OKX support with ID verification to reset.

Q4: Is SMS verification enough for password recovery?
A4: Yes, but combining it with email or Google Authenticator is safer.

👉 Discover more security tips on OKX’s official site