OKX (formerly OKEx) allows users to change their bound phone number. If your old number is still active, you can update it directly in security settings. For those unable to receive verification codes, identity verification appeals are required. Always access OKX through official channels like OKX's verified portal for secure account operations.
Prerequisites for Phone Number Binding
Before updating your phone number, ensure you can access OKX's official website or app to prevent phishing risks. Users in restricted regions may utilize mirror services that automatically redirect to updated OKX domains.
👉 Access OKX securely via official mirror
Step-by-Step Binding Process
Scenario 1: Original Phone Number Still Active
- Log in to OKX via website/app
- Navigate to: Account → Security Settings
- Locate Mobile Binding and select Change
- Verify via SMS code sent to your current number
- Enter new phone number → Verify code → Confirm
- Binding complete. New number becomes primary verification method.
Note: Old number will be automatically unbound.
Scenario 2: Original Number Inaccessible (Lost/Disabled)
Initiate a manual appeal:
- On login page, select Can't receive verification code
- Choose Appeal to unbind phone number
Submit:
- Government ID
- Selfie with ID
- Account details
- Wait 1-2 business days for review
- Upon approval, bind new number in Security Settings
Pro Tip: Provide clear documentation to expedite approval.
Security Implications Post-Update
- Withdrawals/Transfers: Temporarily frozen for 24 hours (security hold)
- Password/2FA Changes: May require reauthentication
- Backup Recommendation: Enable Google Authenticator before changing numbers
FAQ Section
Q: Can I bind multiple phone numbers?
A: No. OKX only supports one primary bound number for security verification.
Q: Does changing my number reset Google Authenticator?
A: No. 2FA remains active but may trigger additional verification steps.
Q: Will my login email still work?
A: Yes. Email/login credentials persist unless explicitly changed.
Final Recommendations
Regularly update your bound contact information to maintain account security. Always use official access points like 👉 OKX's verified platform to avoid phishing risks. Proactive security measures ensure uninterrupted trading and asset protection in the volatile crypto space.