Your OKX account may face partial or full restrictions if it triggers the platform's risk control systems. Below are the common scenarios and solutions for account freezes or functional limitations.
Type 1: Risk Control Restrictions
Common Triggers and Solutions
Security Settings Modification
- Changing login passwords or security settings via the Security Center triggers a 24-hour withdrawal freeze.
- The system automatically lifts the restriction after 24 hours.
- Tip: Logging in from a new device also triggers this freeze.
Excessive Order Cancellations
- Canceling buy/sell orders repeatedly may temporarily disable your "Buy Crypto" function.
- Restrictions last 15 minutes to 24 hours, resetting at midnight (00:00 UTC).
Anti-Money Laundering (AML) Flags
- If flagged, you’ll receive an email to submit verification materials.
- Keep your phone accessible—OKX’s review team may contact you.
- Resolution typically takes 1–3 business days.
C2C Trade Disputes
- Accidental gains (e.g., overpayment by the counterparty) may freeze your account.
- Resolve disputes directly with the trader or contact OKX support.
Type 2: Legal Restrictions
OKX complies with global judicial orders. If authorities issue a freeze request:
- Account functions or assets may be restricted.
- Funds transferred privately (e.g., via bank transfers) aren’t controlled by OKX.
👉 Learn how to protect your assets from legal freezes
Bank Account Freezes
- OKX doesn’t freeze bank cards. Contact your bank or relevant agency for details.
Type 3: Order-Related Freezes
Placing the following orders freezes assets temporarily:
- Limit orders
- Stop-loss/take-profit orders
To unfreeze: Cancel the order under "Current Entries." Assets release immediately after cancellation.
FAQs
Q1: How long does an AML review take?
A1: Typically 1–3 business days. Check your registered email for updates.
Q2: Can I withdraw during a 24-hour security freeze?
A2: No. Wait 24 hours for automatic resolution.
Q3: What if my bank card is frozen?
A3: Contact your bank—OKX doesn’t control third-party payment tools.
Q4: How to avoid order cancellation penalties?
A4: Avoid exceeding daily cancellation limits (varies by region).
👉 Need urgent help? Contact OKX support here
For a seamless trading experience, ensure compliance with OKX’s policies and local laws.