Account Security, Verification, and FAQs: Help Center Guide

Understanding Identity Verification (KYC)

Learn what to expect during the "Know Your Customer" (KYC) process and why it's essential for platform security. This verification helps prevent fraud and ensures regulatory compliance.

👉 Discover the step-by-step KYC guide

Changing Your Country of Residence

Follow these steps if relocating:

1. Update your profile information
2. Submit new proof-of-address documents
3. Complete any additional regional verification requirements

Managing Your Account Credentials

• Finding Your UID: Locate your unique User ID in account settings
• Password Security: Create strong passkeys (via web or app)
• Authenticator Apps: Link and manage 2FA applications

European Economic Area (EEA) Transfers

When moving within EEA regions:

• Expect streamlined verification
• Provide updated tax documentation
• Review regional trading restrictions

Financial Documentation

Understand key terms:

• Source of Funds (SoF): Proof of income origins
• Source of Wealth (SoW): Documentation of asset accumulation

Registration Guide

New users should:

1. Complete email verification
2. Set up security features
3. Submit required identification documents

Proof of Address (POA)

Acceptable documents include:

FAQ Section

Why am I asked to reverify my details?

Periodic reverification ensures continued account security and compliance with changing regulations.

How do I change my authenticator app?

1. Disable current 2FA
2. Install new authenticator
3. Scan QR code during setup
4. Store backup codes securely

What are sub-accounts?

Subsidiary accounts that allow:

• Separate fund management
• Distinct trading permissions
• Organizational account structures

👉 Learn advanced security features

Key Takeaways

• Maintain updated verification documents
• Use multiple security layers
• Regularly review account permissions
• Contact support for verification questions

Note: All dates prior to 2025 have been removed per guidelines.