C2C (Customer-to-Customer) trading allows direct transactions between users on OKX. When buyers and sellers are matched on the platform, they must verify identities by cross-checking payment details before releasing funds. This guide explains how to cancel C2C orders while avoiding penalties.
How to Cancel C2C Orders on OKX
Mobile App Instructions
- Navigate to the C2C Trading section
- Tap [Orders] → Select the target order
- Click [Cancel Order] in the top-right corner
- Select cancellation reason → Confirm
👉 Need help with OKX C2C cancellations?
Important Notes:
- Don't cancel after payment submission
- System timeouts affect buyer completion rates
- Excessive cancellations may trigger trading restrictions
Web Browser Instructions
- Log in to OKX.com
- Go to Buy Crypto → C2C Trading → [Orders]
- Locate target order → Follow cancellation prompts
OKX C2C Cancellation Rules
The platform implements a "Frequent Canceler" mechanism to maintain market stability:
User Classification
| User Type | Trigger Conditions |
|---|---|
| New Users (<3 completed trades) | 5+ pre-payment cancels OR 3+ post-payment cancels daily |
| Established Users (3+ trades) | 3+ pre-payment cancels OR 1+ post-payment cancels daily |
Trading Restrictions
- Blocks all C2C buy functions
- Prevents new buy orders/delegations
Penalty Duration Schedule
| Trigger Count | Restriction Period |
|---|---|
| 1st | 15 minutes |
| 2nd | 30 minutes |
| 3rd | 1 hour |
| 4th | 4 hours |
| 5th+ | 24 hours |
👉 Understand OKX trading limits
FAQ Section
Q: Can I reorder after accidental cancellation?
A: Yes, use the [Re-order] button before payment completion.
Q: How to dispute unfair cancellations?
A: File申诉 within 72 hours via:
- Order details page → [Appeal]
- Submit evidence through OKX Help Center
Q: Does cancellation affect seller ratings?
A: Only buyer completion rates are impacted by system timeouts.
Q: Why can't I see the cancel button?
A: The option disappears after payment confirmation. Contact seller directly if issues arise.
Q: Are cancellation rules different for sellers?
A: Yes, sellers face separate penalties for non-fulfillment after payment receipt.
Remember: All restrictions reset daily at 00:00 UTC. Plan your trades accordingly to avoid unnecessary limitations.