Self-Service Solutions for Common Issues
Navigating cryptocurrency platforms can sometimes be challenging. Below is a curated list of self-service resources to address frequent user concerns:
Account Access & Security
- Passkey Creation: Learn how to set up app-based passkeys for secure authentication
- Two-Factor Authentication: Step-by-step guide to linking authenticator apps
- Physical Security Keys: Instructions for using hardware keys to protect your account
- Identity Verification: Beginner's guide to completing KYC requirements
Deposit & Withdrawal Assistance
- Finding Deposit Information: How to locate your unique address and required memos/tags
- Deposit Not Credited: Troubleshooting steps for delayed deposit processing
- Withdrawal Delays: Solutions when funds haven't arrived in destination accounts
- Fee Structure: Clarification on deposit/withdrawal charges
Campaign Participation
- Eligibility Issues: Reasons you might be unable to join promotions
- Verification Requirements: Ensuring your account meets participation criteria
Advanced Security Features
👉 Enhance your account protection with our comprehensive security guide covering:
- Biometric authentication setup
- Transaction whitelisting procedures
- Suspicious activity monitoring
FAQ Section
How long do deposits typically take to credit?
Processing times vary by blockchain network, but most deposits complete within 30 minutes to 2 hours. During high traffic periods, delays may occur.
What should I do if my withdrawal is marked as complete but not received?
First verify the transaction on the relevant blockchain explorer. If confirmed but not showing in your destination account, contact the receiving platform's support team with your TXID.
Are there daily withdrawal limits?
Yes, limits vary by verification tier. Unverified accounts have lower thresholds than fully verified users. Limits reset every 24 hours.
Why would a campaign be unavailable to me?
Common reasons include:
- Regional restrictions
- Incomplete identity verification
- Account age requirements not met
- Already participating in maximum allowed campaigns
Need Further Assistance?
👉 Visit our 24/7 support portal for live chat options or to submit a detailed ticket. Our team prioritizes quick resolution for all customer inquiries.