Premium Choice for Crypto Investors
OKX stands as the preferred platform for cryptocurrency traders, offering a tiered account system where higher trading volumes unlock fee discounts and enhanced benefits.
Trading Fee Structure
- Transaction Fees: 0.1%–0.2% of trade value
Withdrawal Fees:
- BTC: 0.001 BTC
- ETH: 0.01 ETH
👉 Claim your exclusive trading fee discount today
Customer Support Channels
- In-App Chat: Navigate to My Profile > Contact Support for real-time assistance.
- Email: Reach our team via the official OKX support邮箱.
- Community Forums: Engage with users and moderators in OKX’s verified social groups.
Why Choose OKX?
Ranked the world’s second-largest digital asset exchange by CoinGecko (February 2023), OKX provides:
- Multi-regulatory compliance (MAS, ASIC, MSB)
- Advanced risk-control systems
- Secure trading infrastructure
Troubleshooting Asset Transfers
If withdrawals fail to arrive:
- Confirm the recipient platform’s chain/network matches the withdrawal selection (e.g., ERC20 to ERC20).
- Cross-check wallet addresses before submitting transactions.
App Update Guide
- Automatic Prompt: New versions trigger a homepage pop-up—tap Update Now.
- Manual Check: Go to About OKX > Check Updates.
Identity Verification FAQs
Q: Why can’t I upload ID documents?
A: Ensure stable internet and enabled camera permissions. Reinstalling the app may resolve persistent issues.
Q: How long does verification take?
A: Typically under 24 hours. Delays may occur during high-volume periods.
Account Security Alerts
⚠️ Beware of phishing scams: OKX never requests passwords or 2FA codes via unofficial channels. Verify contacts through our official website.
Managing Payment Methods
For seamless C2C transactions:
- Bind Alipay, WeChat Pay, or bank accounts in Profile Settings.
- Complete video authentication for full account privileges.
Freeze Resolution Steps
Bank Freezes: Often due to crypto-related transactions. Contact your bank’s compliance department.
Legal Freezes: Require documentation from issuing authorities.
✅ Pro Tip: Regularly update security settings to prevent access disruptions.
Why OKX Leads the Market
Founded in 2017 and headquartered in Singapore, OKX operates under global financial regulators, combining robust security with user-centric features:
- Instant liquidity for BTC/USDT pairs
- Institutional-grade custody
- Transparent fee schedules