Frequently Asked Questions: Cryptocurrency Stop-Loss Updates on eToro

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Understanding Recent Changes to Cryptocurrency Trading Rules

In December 2018, eToro temporarily reopened select long (buy) cryptocurrency positions that had been closed at 100% of the initial investment amount as their stop-loss level. This adjustment was made between December 25, 2018, and June 30, 2019, to align with enhanced customer service standards. Notably, manually closed or stop-loss edited positions weren't affected by this measure.

Key Calculation Updates from February 2018

On February 21, 2018, eToro refined how trade quantities are calculated to better reflect market prices:

This change means positions created before February 21, 2018, might still display stop-loss rates higher than the minimum 0.0001 or 0.01, even when the effective stop-loss equals 100% of the invested amount.

Important Historical Context

In December 2017, eToro disabled stop-loss settings for all cryptocurrency positions. The recent updates introduced:

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Common Questions About Stop-Loss Adjustments

Why Does Expanding Stop-Loss Require Additional Funds?

To widen your stop-loss to the lowest possible ratio, you'll need to add funds to cover the difference between:

  1. Current stop-loss (100% of invested amount)
  2. Maximum stop-loss ratio (0.0001 or 0.01)

Calculating Required Additional Funds

For non-leveraged long cryptocurrency positions, use this formula:

(Current Stop-Loss Rate - Maximum Stop-Loss Rate) × Quantity = Additional Funds Needed

Identifying Maximum Stop-Loss Rates

Each cryptocurrency has specific maximum stop-loss rates:

CryptocurrencyMaximum Rate
Neo, BTC, BCH, LTC, DASH0.01
ETC, ETH, XRP, XLM0.0001

If your open position's stop-loss matches these rates, no adjustment is needed. Check your portfolio page for current rates.

Understanding "Zero Stop-Loss" Displays

While called "zero stop-loss," the platform actually sets it to 1 pip (the minimum ratio). This means positions will only automatically close if the currency becomes practically valueless (reaching 0.0001 or 0.01).

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Practical Steps for Adjusting Your Positions

How to Widen Your Stop-Loss Rate

  1. Calculate required funds using the provided formula
  2. Ensure sufficient account balance
  3. Contact customer support to request the adjustment

Processing Timeline

Due to system requirements, stop-loss expansion requests are only processed:

FAQ Section

Q: Why can't I modify my crypto position's stop-loss?
A: eToro disabled this feature for non-leveraged crypto positions due to their highly volatile nature.

Q: How do I know if my position needs adjustment?
A: Compare your current stop-loss rate with the maximum rates listed above.

Q: What happens if I don't adjust my stop-loss?
A: Your position will maintain its current settings until manually closed or reaching the set stop-loss level.

Q: Are there fees for stop-loss adjustments?
A: No additional fees beyond the required funds for widening the stop-loss.

Q: When will my adjustment take effect?
A: Changes are implemented during the next scheduled processing window (typically Sundays).

Q: Can I set custom stop-loss ratios?
A: Currently, only the maximum ratios are available for cryptocurrency positions.