To fully utilize your individual account, completing advanced identity verification is required to comply with Know Your Customer (KYC) regulations. This process safeguards your assets and ensures platform security by preventing fraud and illegal activities. Once verified, you can trade, deposit, and withdraw funds seamlessly.
Getting Started Online
- Log in to your account via the OKX platform.
- Navigate to Verification under your profile icon.
- Select Individual Account > Continue to begin.
👉 Streamline your verification process with these steps.
Mobile App Instructions
- Open the OKX App and access the User Center.
- Go to Profile & Settings > Identity Verification.
Identity Verification Requirements
1. Basic Information
- Country of residence
- Nationality
- Full legal name
- Date of birth
- Government-issued ID number and type
- Residential address
2. ID Documents
Accepted documents include passports, driver’s licenses, or national IDs. Ensure they:
- Display your full name, birth date, issue/expiry dates.
- Are clear, unedited, and show all corners.
- Are current (not expired).
3. Selfie Guidelines
- Face centered within the frame.
- No obstructions (e.g., masks, sunglasses).
- Avoid glare or reflections.
4. Proof of Address (If Applicable)
- Must include your current residential address.
- Issued within the last 6 months (EER) or 3 months (other regions).
Tip: For troubleshooting, review our selfie and ID upload best practices.
Submission & Review
Submit your verification request for review. Approval typically takes 24 hours, with notifications sent via email or app. For urgent updates, contact support via the in-app chatbot.
FAQ Section
1. Why is re-verification necessary?
Regular checks ensure compliance with financial regulations and enhance account security.
2. Why was my verification denied?
Rejections align with our Terms of Service—common reasons include expired IDs or unclear documents.
3. Do I need to submit a new ID?
You may be prompted to upload updated documents if previous submissions are insufficient.
4. Why is my account frozen?
Accounts are temporarily restricted if verification isn’t completed within the grace period. Funds remain accessible, and full access resumes after successful verification.
5. Can I withdraw funds during a freeze?
Yes. Token swaps and withdrawals are permitted even if trading is paused.
👉 Need further assistance? Connect with our 24/7 support team.
Key Takeaways
- KYC verification is mandatory for secure trading.
- Submit legible, unaltered documents to avoid delays.
- Monitor notifications for real-time updates.
By following these steps, you ensure uninterrupted access to all platform features while maintaining top-tier security.
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