When using OKX (formerly OKEx), many users bind their phone numbers for account security. But what if you need to update or replace your registered phone number? This comprehensive guide walks you through the step-by-step process for modifying your mobile number on OKX.
Methods to Update Your Phone Number on OKX
Method 1: Original Phone Number Still Accessible
If you still have access to your current registered phone number:
- Log in to your OKX account and click your profile icon (top-left corner).
- Navigate to Security Settings → Mobile Verification → Reset.
Enter the following details:
- New phone number
- SMS verification code sent to your new number
- SMS verification code from your original number
- Email verification code
- Click Confirm to complete the reset process.
Method 2: Original Phone Number No Longer Accessible
If you've lost access to your registered number:
- Log in via email, then go to:
Profile Icon → Help Center → Submit Request → Select Account/Security Issues → Change Bound Mobile Number. Describe your issue clearly and provide:
- An active email address
- A reachable contact number
- Submit your request for manual review by OKX support.
👉 Need urgent account recovery? Contact OKX support here
Important Notes
- 24-hour withdrawal freeze: After changing your number, withdrawals are temporarily disabled for security.
No access to email or phone? Email OKX support directly at [email protected] with:
- Your account details
- Proof of identity
- Clear explanation of the issue
FAQ
How long does phone number verification take?
Typically instant if SMS codes are received. Manual reviews may take 1-3 business days.
Can I use the same number for multiple OKX accounts?
No. Each phone number can only be bound to one OKX account for security compliance.
What documents are needed for manual verification?
Prepare government-issued ID, selfie with ID, and proof of phone number ownership.
👉 Securely manage your OKX account settings
Why am I not receiving SMS verification codes?
Check for:
- Mobile signal issues
- SMS blocking apps
- Incorrect country code formatting
- Carrier delivery delays
Is there a limit to phone number changes?
Frequent modifications may trigger additional security checks to prevent fraudulent activity.
Key Takeaways
- Always maintain access to your registered email as a backup
- Update your phone number promptly when changing devices or carriers
- Contact support immediately if you suspect unauthorized changes
- Enable two-factor authentication for enhanced security
Remember: Keeping your contact information updated ensures uninterrupted access to your cryptocurrency assets while maintaining platform security standards.