Why Your OKEx Deposit Shows Zero Transferable Balance
Many users experience this situation: you deposit cryptocurrency from another platform to OKEx, see the funds in your account, but find zero transferable balance when trying to move to fiat trading. This occurs due to blockchain confirmation requirements.
OKEx processes deposits in two stages:
Initial Credit: The deposit has received some blockchain confirmations
- Allows most trading except fiat transactions and withdrawals
Full Confirmation: The deposit has reached required confirmation count
- Enables all operations including fiat trades
👉 Learn how blockchain confirmations work
Confirmation Requirements for Major Cryptocurrencies
| Cryptocurrency | Network | Initial Confirmations | Full Confirmations |
|---|---|---|---|
| BTC | Bitcoin | 1 | 3 |
| USDT | Omni | 1 | 3 |
| USDT | ERC20 | 12 | 30 |
| USDT | TRC20 | 1 | 1 |
| ETH | Ethereum | 12 | 30 |
| BCH | Bitcoin Cash | 2 | 6 |
Blockchain Confirmation Explained
Why are multiple confirmations required? Blockchain operates as a distributed ledger where:
- Each participant maintains an identical transaction record
- Miners verify transactions in sequential blocks
- More confirmations = greater security against tampering
Every new block adds another confirmation layer. Once reaching the required count, transactions become irreversible.
👉 See OKEx's security features
FAQ Section
How long do confirmations typically take?
Confirmation times vary by network congestion. Bitcoin averages 10 minutes per confirmation, while TRON's TRC20 network confirms within seconds.
Why does ERC20 require more confirmations than Omni?
ERC20 tokens on Ethereum need more verifications due to the network's complexity and higher transaction volume.
Can I cancel an unconfirmed deposit?
No. Blockchain transactions are irreversible once broadcasted, though unconfirmed transactions may eventually expire.
What if my deposit exceeds expected confirmation time?
Check blockchain explorers for network status. During extreme congestion, exchanges sometimes adjust confirmation requirements temporarily.
How can I contact OKEx support?
OKEx provides 24/7 customer service through live chat and ticket system within their platform.
Remember: Always verify deposit addresses and confirmation requirements before transferring funds. For any transaction issues, OKEx's support team remains available around the clock to assist you.